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service callOur Technicians
Technician Skill Sets
NCS employs Full-Time Field Technicians that hold a variety of certifications from the IT industry. NCS does NOT utilize sub-contractors.
- A+/ Network +/ PDI+ Certified
- MCSE
- Lexmark
- IBM/Lenovo
- Dell
- HP/Compaq Certified
- Acer
- Cisco CCNA
- AGCO Certified
- CPIC Clearances
- Reliability Status Clearances
- Linux/ Windows 2003 Server
- NCR/Diebold ATM Certified
Training and Development
- NCS offers a wide variety of training programs for our technicians including:
- Web-based (CBT) Training
- New Hire Training Program
- Weekly Conference Calls
- Ride along Field Training Program
- Train-the Trainer Programs
- Specialized Champion Training (ex. Printer and Server Champions)
- Soft Skills – Customer Satisfaction, Team Building, Conflict Resolution, Critical Thinking
- NCS works with it’s Service Partners to provide on-going training to our field technicians to ensure the highest level skill set available
Technician Credentials
NCS wants to ensure that our technicians have the right skills to meet all of our customers needs for service and support. The following are credentials held by NCS Technicians:
- CompTIA A+ - All our technicians are CompTIA A+ certified. CompTIA A+ certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The certification also covers domains such as security, safety and environmental issues and communication and professionalism.
- CompTIA Network+ - CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician's ability to describe the features and functions of networking components and to install, configure and troubleshoot basic networking hardware, protocols and services. Although not a prerequisite, it is recommended that CompTIA Network+ candidates have at least nine months of experience in network support or administration or adequate academic training, along with a CompTIA A+ certification.
- MCSE – Microsoft Certified Systems Engineer
- CCNA – Cisco Certified Network Administrator
- CompTIA Security + - CompTIA Security+ validates knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts. It is an international, vendor-neutral certification that is taught at colleges, universities and commercial training centres around the world. Although not a prerequisite, it is recommended that CompTIA Security+ candidates have at least two years on-the-job networking experience, with an emphasis on security.
- CompTIA Server + - CompTIA Server+ validates the knowledge and skills of advanced IT technicians. It is an international, vendor-neutral certification for individuals with 18-24 months of experience with Industry Standard Server Architecture (ISSA) technology. CompTIA Server+ certifies technical knowledge in areas such as RAID, SCSI and multiple CPUs, as well as capabilities with server issues, including disaster recovery.
- HP/Compaq Certified
- Lexmark
- IBM
- Lenovo
- Ricoh
Contact NCS at 1-888-GET-NEIL or (705) 472-2528 or sales@neilnet.com for more information.