IT Services, POS Services, ATM Services, Wholesale Services, Wireless Services

Customer Care Centre

A single point of contact via a toll-free number
Trained Technical Staff & professional CCC representatives
Coverage is available 24 hours per day, 7 days per week, 365 days a year
Our CCC acts as a direct link between Service Partners and Field Technicians
Our CCC manages all service calls throughout their lifecycle.
They manage work flow and assign calls based on location, urgency, skill set required and technician availability.
Every service call starts and ends with our CCC.

Dedicated CCC Staff that handle escalations only
Direct point of contact by e-mail or phone to the Escalations Team
Guaranteed 10-minute response to all escalations
A complete Escalation Path is available 24 X 7 as follows:
- Level 1-Escalations Team
- Level 2-CCC Manager
- Senior Level 1-Operations Manager
- Senior Level 2-President

Dedicated CCC Staff that handle all projects, installs, IMAC requests, etc.
Direct point of contact by e-mail or phone to the Projects Team
Provides Scheduling/Technicians
Provides detailed pricing estimates on labor, travel and expenses
Provides multiple resource requests
Obtains all required documentation that is faxed from site upon completion of work
Provides summary/overview to our Service Partner upon completion of work

Dedicated CCC Staff that handle all Parts and Logistics
Direct point of contact by e-mail or phone to the Parts Logistics Team
The Parts Logistics Team utilizes our Call Management System to track all parts being shipped for service calls to ensure their prompt return.
Daily Manifest from Service Partner to track all parts incoming to ensure defective parts are returned
3-Day Rule - Our goal is to return all defective parts within 3-days from when a call is closed
Waybill numbers are provided for all parts being returned to our Service Partners
One National Inventory count provided yearly at no charge

NCS has secure warehousing in all field Service Centers to store Service Partner spare parts
NCS maintains an accurate inventory of all Service Partner spare parts in an allocated portion of our warehouses
NCS maintains a $4 million liability insurance policy
Each technician carries a PPK (Personal Parts Kit) in their company vehicles with the spare parts that are used on a regular basis in order to ensure that SLA’s are met