Partner with NCS for all your Wholesale Solutions

Wholesale Solutions

(Your Customers & Products, our Expert Service & Support)

24/7 Coverage, 365 days a year

NCS provides complete service and support 24 X 7, 365 days per year by our A+ Certified technicians throughout our geographical coverage areas.

Install, Move, Add and Change (IMAC) Services

NCS provides complete IMAC services for all brands of hardware and software.

Temporary Placement (Outsourcing) Services

Your clients choose your company for the very reasons you'll want to partner with NCS - to get best-in-class processes and IT management resources, reduce costs, improve efficiency, and gain a competitive edge. NCS can provide dedicated resources to work within your organizations environment to provide complete service and support.

Project Deployment

Project Deployment services seamlessly introduce and integrate an array of technologies, including server recovery, wireless products, routing and switching devices, IP communications equipment, and security products into a customer’s network.

Developed to ensure consistent and reliable equipment deployment, our installation services provide end-to-end management of service delivery including scheduling, ticket management, service escalation, and reporting, along with a designated point of contact responsible for all operational activity. Onsite service activities include device set-up, installation and configuration, defined acceptance testing, and customer service sign-off.

Secure Warehousing/Spare Parts Inventory/Parts management Systems

Pre- and post-deployment logistic services are designed to help customers cost-effectively utilize centralized depot service centre capabilities. Forward logistic services include Warehousing and Inventory Management and Staging and Configuration.

Advance Exchange, Warranty Management, Repair Services, Test and Screen, Refresh Programs, and Asset Recovery comprise the choices for reverse logistic services.

NCS single source servicing for all IP networking support challenges enables integration of logistics with onsite field services and remote services.

Defined Service Levels

Escalation Program

NCS provides a complete Escalation path for all their customers. There is Level 1, Level 2 and Level 3 as well as Senior Management Escalation paths. There is always someone available to respond to urgent matters as they arise.

Supporting your Organization with Full Geographic Coverage

NCS has complete coverage in the Province of Ontario except the GTA. NCS has Service Centres located in the following cities:

  • Ottawa
  • Kingston
  • Barrie
  • London
  • Chatham
  • Hamilton
  • Guelph
  • Peterborough

 
  • Pembroke
  • North Bay
  • Sudbury
  • Timmins
  • Sault Ste. Marie
  • Thunder Bay
  • Dryden

 

Neil Corporate Services - Geographical Coverage
Click on image to enlarge

Call Management System

Your service calls are managed by a state-of-the-art call management system, with convenience web-based access. Measured against industry standards, the system incorporates automated escalation, parts logistics, call updates and call closures. This means you have one central point of contact for all service requirements - simple, efficient and effective support for your organization.

Contact NCS at 1-888-GET-NEIL or (705) 472-2528 or sales@neilnet.com for more information.

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