Partner with NCS for all your Wholesale Solutions
Wholesale Solutions
(Your Customers & Products, our Expert Service & Support)
24/7 Coverage, 365 days a year
NCS provides complete service and support 24 X 7, 365 days per year by our A+ Certified technicians throughout our geographical coverage areas.
Customer Care Centre
NCS provides for all our customers with a complete Customer Care Centre that includes a Dispatch Centre, Help Desk and state of the art Call Management System.
The NCS Customer Care Centre provides:
- Single point of contact via a toll-free number
- Trained Technical staff/Professional Contact CCC Rep.’s
- Coverage is available 24 hours per day, 7days per week, 365 days a year
- Automated call distribution using Blackberry technology to ensure prompt call management
- Completely integrated help desk, support and field service delivery
- Complete web solution for Contact NCS technicians and Contact NCS support staff
Install, Move, Add and Change (IMAC) Services
NCS provides complete IMAC services for all brands of hardware and software.
Temporary Placement (Outsourcing) Services
Your clients choose your company for the very reasons you'll want to partner with NCS - to get best-in-class processes and IT management resources, reduce costs, improve efficiency, and gain a competitive edge. NCS can provide dedicated resources to work within your organizations environment to provide complete service and support.
Project Deployment
Project Deployment services seamlessly introduce and integrate an array of technologies, including server recovery, wireless products, routing and switching devices, IP communications equipment, and security products into a customer’s network.
Developed to ensure consistent and reliable equipment deployment, our installation services provide end-to-end management of service delivery including scheduling, ticket management, service escalation, and reporting, along with a designated point of contact responsible for all operational activity. Onsite service activities include device set-up, installation and configuration, defined acceptance testing, and customer service sign-off.
Secure Warehousing/Spare Parts Inventory/Parts management Systems
Pre- and post-deployment logistic services are designed to help customers cost-effectively utilize centralized depot service centre capabilities. Forward logistic services include Warehousing and Inventory Management and Staging and Configuration.
Advance Exchange, Warranty Management, Repair Services, Test and Screen, Refresh Programs, and Asset Recovery comprise the choices for reverse logistic services.
NCS single source servicing for all IP networking support challenges enables integration of logistics with onsite field services and remote services.
Technician Credentials
NCS wants to ensure that our technicians have the right skills to meet all of our customers needs for service and support. The following are credentials held by NCS Technicians:
- CompTIA A+ - All our technicians are CompTIA A+ certified. CompTIA A+ certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The certification also covers domains such as security, safety and environmental issues and communication and professionalism.
- CompTIA Network+ - CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician's ability to describe the features and functions of networking components and to install, configure and troubleshoot basic networking hardware, protocols and services. Although not a prerequisite, it is recommended that CompTIA Network+ candidates have at least nine months of experience in network support or administration or adequate academic training, along with a CompTIA A+ certification.
- MCSE – Microsoft Certified Systems Engineer
- CCNA – Cisco Certified Network Administrator
- CompTIA Security + - CompTIA Security+ validates knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts. It is an international, vendor-neutral certification that is taught at colleges, universities and commercial training centres around the world. Although not a prerequisite, it is recommended that CompTIA Security+ candidates have at least two years on-the-job networking experience, with an emphasis on security.
- CompTIA Server + - CompTIA Server+ validates the knowledge and skills of advanced IT technicians. It is an international, vendor-neutral certification for individuals with 18-24 months of experience with Industry Standard Server Architecture (ISSA) technology. CompTIA Server+ certifies technical knowledge in areas such as RAID, SCSI and multiple CPUs, as well as capabilities with server issues, including disaster recovery.
- HP/Compaq
- Lexmark
- IBM
- Lenovo
- Ricoh
Defined Service Levels
- Level 1 – Monday to Friday 8 am – 5 pm
- Level 2 - Monday to Sunday 8 am – 5 pm
- Level 3 - 24 X 7 X 365
Escalation Program
NCS provides a complete Escalation path for all their customers. There is Level 1, Level 2 and Level 3 as well as Senior Management Escalation paths. There is always someone available to respond to urgent matters as they arise.
Supporting your Organization with Full Geographic Coverage
NCS has complete coverage in the Province of Ontario except the GTA. NCS has Service Centres located in the following cities:
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Call Management System
Your service calls are managed by a state-of-the-art call management system,
with convenience web-based access. Measured against industry standards, the
system incorporates automated escalation, parts logistics, call updates and
call closures. This means you have one central point of contact for all service
requirements - simple, efficient and effective support for your organization.
Contact NCS at 1-888-GET-NEIL or (705) 472-2528 or sales@neilnet.com for more information.